Product Specifications

• Photos on the website are for illustrative purposes only. Slight variations in color, size, and dimensions may occur due to:
  • Technical limitations of color display on devices.
• For detailed product inquiries, email contact@heeramosa.co before purchasing.

Returns

• A return request must be made within 24 hours of receiving the product by emailing
• contact@heeramosa.co
•  with relevant images or video of the product being opened upon first receipt.
• A partial refund of 85% of the invoice value will be processed. The remaining 15% is retained for handling, insurance, and logistics costs.
• The product must be in original condition and secure packaging.

The return process:

1. Heeramosa will arrange product pickup after responding to your query.
2. The product will be inspected upon receipt.
3. If the product meets all guidelines, the refund will be initiated.

• Heeramosa reserves the right to:
  • Deny returns if guidelines are not met.
  • Refuse excessive or unreasonable return requests.

Damages

• For defective or damaged products:
  • Email
  • contact@heeramosa.co
  •  within 24 hours of receiving the product with photos and video of the product being opened upon delivery highlighting the issue.
  • A replacement of the same design will be arranged.
  • Heeramosa will organize pickup of the damaged product (must be in original condition and packaging).

Exchanges

• Products can be exchanged for 70% of the invoice value within 1 year of purchase.
• Contact us at contact@heeramosa.co to initiate the exchange process.